{"id":561,"date":"2017-01-25T15:28:53","date_gmt":"2017-01-25T15:28:53","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=561"},"modified":"2026-01-10T11:13:13","modified_gmt":"2026-01-10T11:13:13","slug":"buying-and-returning-goods","status":"publish","type":"page","link":"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/buying-and-returning-goods\/","title":{"rendered":"Your rights when buying goods in-store"},"content":{"rendered":"<p>When you buy goods in a shop, market, garage forecourt or any other place where a business or trader has a premises, you have certain rights under consumer law. Different rights apply if you <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-online\/\">buy online, over the phone or at your doorstep<\/a>.<\/p>\n<p>Under the Consumer Rights Act, 2022, the term \u2018goods\u2019 includes any physical product or item you can buy that you can move from one place to another. It does not include property such as land, houses or apartments.<\/p>\n<p>Your consumer rights are the same whether you <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/buying-second-hand-goods\/\">buy something new or second-hand<\/a>, or whether you buy at full price or during a sale. However, the Consumer Rights Act doesn&#8217;t apply if you buy from a person who is not selling as a business (for example, if you <a href=\"https:\/\/www.ccpc.ie\/consumers\/cars\/buying\/\">buy a used car<\/a> privately from an individual).<\/p>\n<h2>Your consumer rights before you buy an item in-store<\/h2>\n<p>You are entitled to clear and accurate information about the item you are buying. This includes information on the:<\/p>\n<ul>\n<li>item\u2019s details, if they aren\u2019t already obvious<\/li>\n<li>total price.<\/li>\n<\/ul>\n<p>It\u2019s against the law for a business to engage in <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/misleading-advertising\/\">misleading advertising<\/a> or to give false information about an item for sale.<\/p>\n<h3>Pricing<\/h3>\n<p>The price of all consumer products must be clearly displayed and must include VAT and any other charges that may apply. In some cases, the <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/pricing\/\">unit price<\/a> must also be displayed. For example, if you buy a 500 ml carton of milk, the display price should state the price of the carton and the price per litre.<\/p>\n<p>The <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/pricing\/\">price displayed<\/a> must not be misleading. But if the store makes a mistake and marks an item lower than its actual selling price, it does not have to sell the item to you at the lower price. Additional rules apply to <a href=\"https:\/\/www.ccpc.ie\/business\/help-for-business\/guidelines-for-business\/price-reductions\/\">reduced prices<\/a>, like items on sale or special offer.<\/p>\n<h2>Your consumer rights once you buy an item<\/h2>\n<p>When you pay for your goods, you are entering a contract with the seller. The goods you buy must \u2018conform to\u2019 the sales contract. In other words, the goods must <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/what-to-expect-from-goods-you-buy\/\">meet the standards a consumer would generally expect<\/a> and match any specific requirements that you agreed with the business or trader.<\/p>\n<p>If you experience a <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/problems-with-goods\/\">problem with an item you bought instore<\/a>, you have a number of rights under consumer law if something goes wrong.\u00a0This includes:<\/p>\n<ul>\n<li>a short-term right to terminate and get a refund for problems in the first 30 days<\/li>\n<li>a right to a repair or replacement for issues that occur after 30 days.<\/li>\n<\/ul>\n<h2>Change of mind<\/h2>\n<p>Your ability to return an item to a store because you\u2019ve <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/changing-your-mind\/\">changed your mind<\/a> depends on a shop\u2019s returns policy. Many shops have returns policies, and this information should be available to you on request.<\/p>\n<p>However, if you buy something <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-online\/\">online, over the phone or on your doorstep<\/a>, consumer law does allow a change of mind during what\u2019s called a \u2018cooling off period\u2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are your rights when you buy goods? When you buy something, you enter into a contract with the business who sells it to you. <\/p>\n","protected":false},"author":178,"featured_media":0,"parent":840,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[22,15],"class_list":["post-561","page","type-page","status-publish","hentry","tag-buying-goods","tag-shopping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Your rights when buying goods in-store - CCPC Consumers<\/title>\r\n<meta name=\"description\" content=\"Find out about your consumer rights when you buy something from a business, including information on receipts and proof of purchase.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-goods\/buying-and-returning-goods\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Your rights when buying goods in-store - 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