{"id":52,"date":"2017-01-11T14:20:41","date_gmt":"2017-01-11T14:20:41","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=52"},"modified":"2024-06-05T14:55:08","modified_gmt":"2024-06-05T13:55:08","slug":"ferries","status":"publish","type":"page","link":"https:\/\/www.ccpc.ie\/consumers\/travel\/ferries\/","title":{"rendered":"Ferries"},"content":{"rendered":"<p>When you travel by sea or inland waterway in the EU you are protected by consumer law. These rights apply if:<\/p>\n<ul>\n<li>you are sailing from an EEA country (EU plus Norway and Iceland)<\/li>\n<li>you are sailing to a port in the EEA on a ferry service run by an EEA transport company<\/li>\n<li>you sail on a cruise from an EEA port with accommodation of two or more nights<\/li>\n<\/ul>\n<p>For the EU protection to apply, your ship must be able to carry at least twelve passengers. The protection also does not apply to:<\/p>\n<ul>\n<li>ships with three crew members or less<\/li>\n<li>sightseeing tours<\/li>\n<li>trips that are less than 500 metres one-way<\/li>\n<li>non-mechanically propelled ships, or historical ships<\/li>\n<\/ul>\n<p>The <a href=\"https:\/\/www.nationaltransport.ie\/eu-passenger-rights\/eu-maritime-passenger-rights\/\">National Transport Authority<\/a> (NTA) is responsible for enforcing these EU rules in Ireland.<\/p>\n<div id=\"accordion-1\" class=\"accordion no-js\">\n\t\t\t\t\t<h3 role=\"button\" id=\"accordion-1-t1\" class=\"accordion-title js-accordion-controller\" aria-controls=\"accordion-1-c1\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t\tDelays and cancellations\t\t\t<\/h3>\n\t\t\n\t\t<div id=\"accordion-1-c1\" class=\"accordion-content\" aria-hidden=\"true\">\n\t\t\t<\/p>\n<p>If your ferry is delayed, re-routed, or cancelled, your ferry operator must inform you of this as soon as possible, and no later than 30 minutes after the scheduled departure.<\/p>\n<p>For cancellation, or delays of more than 90 minutes, the ferry company must offer you the choice between:<\/p>\n<ul>\n<li>re-routing to your destination as soon as possible, at no extra cost<\/li>\n<li>a refund (within 7 days)<\/li>\n<\/ul>\n<p>The ferry service must also give you snacks, meals or refreshments if the departure is delayed for more than 90 minutes if they can reasonably be supplied. For overnight delays, you should be offered accommodation on board or ashore, for a maximum of three nights, if it can reasonably be supplied.<\/p>\n<h3>Compensation for delayed arrivals<\/h3>\n<p>You may be entitled to compensation, depending on the duration of the journey and the length of the delay. Compensation does not apply if the ferry was delayed because of bad weather or extraordinary circumstances, like a natural disaster.<\/p>\n<p>You are entitled to claim 25% of the ticket price from the ferry company if you are delayed arriving at your final destination by at least:<\/p>\n<ul>\n<li>one hour on a journey scheduled to last up to four hours<\/li>\n<li>two hours on a journey scheduled to last between four and eight hours<\/li>\n<li>three hours on a journey scheduled to last between eight and 24 hours<\/li>\n<li>six hours on a journey scheduled to last more than 24 hours<\/li>\n<\/ul>\n<p>If the delay is more than double the timeframes above, the compensation will be 50% of the ticket price.<\/p>\n<h3>Exceptions<\/h3>\n<p>Passengers with open tickets, where the departure date is not specified, are not entitled to any of the above. You are also not entitled to any of the above if you were told about the delay before you bought your ticket, or the delay or cancellation was caused by your behaviour.<\/p>\n<p>The ferry operator does not have to give you accommodation if the delay or cancellation is caused by bad weather or extraordinary circumstances (for example, a natural disaster).<\/p>\n<p>\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<h3 role=\"button\" id=\"accordion-1-t2\" class=\"accordion-title js-accordion-controller\" aria-controls=\"accordion-1-c2\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t\tLost or damaged items\t\t\t<\/h3>\n\t\t\n\t\t<div id=\"accordion-1-c2\" class=\"accordion-content\" aria-hidden=\"true\">\n\t\t\t<\/p>\n<p>If your baggage or your car is lost or damaged, the ferry company\u2019s responsibilities are set out in the Athens Convention. The ferry company is not responsible for any valuables, such as jewellery, if you did not ask for them to go into the ship\u2019s safe.<\/p>\n<p>If you have lost luggage and it is recovered on the ferry or in the port, it is normally sent to the ferry company\u2019s shore offices for collection. The limits for compensation are:<\/p>\n<ul>\n<li>about \u20ac2,700 per passenger for lost or damage to cabin baggage<\/li>\n<li>about \u20ac15,700 for damage or loss to a vehicle, including any luggage you have in your vehicle<\/li>\n<li>about \u20ac4,100 per passenger for loss or damage to other baggage<\/li>\n<\/ul>\n<h3>When to complain<\/h3>\n<p>You should complain in writing if your baggage or car is lost or damaged. If you can see damage when you leave the ferry or when your baggage is returned to you, make your complaint immediately.<\/p>\n<p>If the damage is not obvious at first, make the claim within 15 days of leaving the ferry or having your bag returned to you. If your bag is lost and not returned to you, make your complaint within 15 days of when it should have been returned.<\/p>\n<p>\t\t<\/div>\n\n\t\t<\/div>\n<h2>Reduced Mobility<\/h2>\n<p>People with a disability or reduced mobility have specific rights when travelling. The assistance must be free. If the tour operator or ferry company require you to travel with a carer, that person must be taken free of charge.<\/p>\n<p>You should notify the ferry company or port authority that you have reduced mobility when you are making your booking, or at least 48 hours before you travel.<\/p>\n<h2>Complaints<\/h2>\n<p>If you want to make a complaint, you should make it to the ferry operator or port authority first. Each company must have a complaint handling process in place. You must submit your complaint within two months. The ferry company or port authority must respond to you within one month to tell you whether your complaint has been accepted, rejected or is still being considered, and they must give you a final response within two months.<\/p>\n<p>If you are not happy with the outcome of your complaint, you can appeal to the <a href=\"https:\/\/www.nationaltransport.ie\/contact-us\/general-enquiries\/\">National Transport Authority<\/a>, telephone: +353 (0)1 879 8300.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are your rights if a ferry is delayed or cancelled? Find out about compensation and how to complain. <\/p>\n","protected":false},"author":113,"featured_media":0,"parent":12624,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[4],"class_list":["post-52","page","type-page","status-publish","hentry","tag-travel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Ferries - CCPC Consumers<\/title>\r\n<meta name=\"description\" content=\"You are protected by consumer law if you travel by ferry in the EU. 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