2022 News Archive
July 4, 2022
What are my consumer rights when renting a car?
Car rental is one of the top areas for consumer rights complaints in the European Union. A recent EU-wide sweep has found that the majority of the car rental brokers’...
June 29, 2022
Am I entitled to a refund or exchange?
If you bought an item in a shop, but change your mind about it and decide to return it, you might expect that you’ll get a refund or exchange straight...
June 24, 2022
FAQ Friday: How do I keep track of my holiday budget and avoid overspending?
On the last Friday of every month, we answer some of the most frequently asked questions (FAQ) from the hundreds of consumers who contact us. This month, we take a...
June 14, 2022
Where’s my order? What to do when online shopping doesn’t arrive
I ordered something online and according to the tracking info the item was delivered last month. But, it wasn’t delivered to me. I called the courier company – apparently it...
June 8, 2022
Know how to spot an unsafe toy
If you’re buying a toy, you of course want it to be safe. In Ireland we have strong laws and standards to protect children from unsafe toys. With Child Safety...
June 1, 2022
How can I make sure my ‘eco’ buys are genuine?
Environmental concerns are increasingly important to consumers. This can be seen in the wide range of products and services on the market advertised as ‘eco-friendly’, ‘clean’, ‘green’ or ‘sustainable’. But,...
May 30, 2022
What are my rights if I miss my flight because of airport delays?
Am I entitled to a refund of my flight from the airline? If you booked your flight directly with an airline, you do not have an automatic right to redress...
May 27, 2022
FAQ Friday: What are my rights when returning goods?
On the last Friday of every month, we answer some of the most frequently asked questions (FAQ) from the hundreds of consumers who contact us. This month, we take a...
