Waste collection

Over the last few years, responsibility for household waste collection services has transferred from local city and county councils to private waste operators in many areas across the country. This means there is now increased competition between waste companies, more choice of operators, a greater selection of packages on offer, a wider variety of payment options and potential savings for consumers.

We have worked with the waste sector to try to ensure operators’ terms and conditions are transparent and do not contain any unfair terms.

If your contract is coming to an end, and you are considering renewing or switching operator, it is important to do some research and check to see if you can get a better deal.

Don’t forget, your own operator may have different packages or offers available which might suit you better or help you save money.

You should check the operators’ terms and conditions even if you are signing up to a new contract with your current operator – the terms and conditions or the service being offered may have changed.

Things to consider

Is there a better deal available with your own provider?

Check your own provider’s website, or ring them, to see if there is a more suitable service or package for you and what you need to do to sign-up for this.

Is another operator offering better deals?

Check the websites or ring other operators to see what packages they have available and what the costs are.

Are you in a contract or are you a “pay-as-you-go” customer?

If you are in a contract with your current operator, you will need to cancel the contract before you can switch service provider. If you want to cancel the contract, be aware that there may be charges for cancelling before the end of the contract. If you are in a pay-as-you-go situation, you should contact your operator to see what needs to be done to end the service.

What date does your contract end?

Your current operator should be able to tell you this, and may already be required to give you prior notice of the end date if this is outlined in their terms and conditions. You need to know this so you can make sure you have an operator in place all the time.

Does the contract roll-over?

Some contracts are set up to “roll over”. In other words, if you do not contact the operator or do anything about cancelling the contract, it may automatically “roll over” into the next contract period and you may find yourself signed up for another contract term when you did not want this.

How can you cancel the contract?

Your contract may automatically roll over, so you may need to give your provider instructions in writing that you do not want to continue with the contract, and you do not want it to roll over. You may also be required to do this a certain amount of time before the end of the contract. A service provider should let you know, in good time, the date your contract will end. Check the terms and conditions to find out how to ensure you cancel properly and pay particular attention to any time limits for cancelling.

Are the terms and conditions fair and transparent?

Always check the terms and conditions before signing-up to a new contract to make sure that you are happy with them. If you are not happy with a particular term, you should reconsider signing this contract. Remember, once you sign-up, you are bound by those terms and conditions for the duration of the contract. If you want to cancel the contract early, you may have to pay charges for doing this.

Last updated on 28 June 2021