Top tips for reviewing terms and conditions

October 12, 2020

Whether booking a staycation, a wedding venue, sports event, concert or afterschool activities, there are some simple steps you can take to book with confidence:

Take time to read the terms and conditions

Be sure to read the T&Cs and make sure you understand them before you pay a deposit or pay in full. Look for references to public health measures or Government advice that may affect the booking.

Request a copy before you book

If you cannot find the T&Cs, for example on the business’s website, contact them and ask for a copy before you pay any money.

If anything is unclear – contact the business

If any of the T&Cs are unclear, or if you need to clarify any details, get in touch with the business to make sure you fully understand your rights and obligations before you book.

Ask the ‘what if..?’ questions

Many standard T&Cs may not cover alternative arrangements or deposit refunds where public health measures prevent a booking from going ahead. You can contact the business and ask them for additional information before you make a payment. Scenarios to consider include:

  • What remedies will be offered if my booking is cancelled due to public health measures or other COVID-19 related circumstances?
  • Am I entitled to a refund if I cancel my booking due to Government guidance?
  • Is it possible to pay in installments over a number of weeks or months rather than paying up front?
Confirm in writing

If any important information is given over the phone, follow up with an email confirming the details. This will mean you have a record of your conversation and it may help in the event that you need to request a refund in the future.

Keep a copy of your T&Cs

Keep a copy of the T&Cs at the time of booking as proof of your entitlements. For example, if the original T&Cs give you the right to a refund, the business is not allowed to change that term without your agreement. In uncertain times, it’s wise to keep the original T&Cs from when you booked, in case you need to contact the business about your entitlements.

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