Be aware of the risks of hoverboards

September 15, 2016

If you are thinking about buying a hoverboard/self-balancing scooter, you should be aware of the potential safety and fire risks and know what to look out for.

We have investigated traders who are importing and selling hoverboards/self-balancing scooters to see if these products meet safety standards. We have not found one hoverboard or self-balancing scooter that has met safety standards.

Our ongoing investigations have found hoverboards/self-balancing scooters with non-compliant and potentially unsafe plugs and fuses as well as significant issues with the cables, chargers and battery packs. If the AC/DC adapter/charger or the battery pack overheat, it could potentially cause a fire. This poses a serious risk to consumers.

Check the CE Mark

Certain types of products, including toys and electrical and gas appliances sold in the EU, must comply with specific safety regulations. These products must also carry the CE mark which shows that they meet the required safety standards for that type of product. The CE mark should appear on the product, in the instruction manual or on the packaging. If you are considering buying a hoverboard, you should look for a CE mark, but don’t rely on it alone, as the mark may be not be genuine. The CE marking should be visible on the packaging and easy to read.

CE Mark

What else to watch out for

If you are thinking about buying a hoverboard, you should also:

  • Check the box, charger and the board itself for markings or traceable information; such as the name and full contact details of the manufacturer and the importer. If this information is missing, do not buy it.
  • Check the manual for spelling mistakes and information or instructions that do not make sense.
  • If you are buying a board online or on social media, check for online reviews which seem genuine and for information about the company’s head office location and landline number. Sites that have spelling mistakes in the product listing, or those without any positive reviews may mean that it is not a professional operation.
  • Be wary of buying these products on social media or online from someone you don’t know. You may be at risk of buying something which is very unsafe from a dodgy trader.
  • Remember also that if you buy from another consumer, your consumer rights do not apply.
  • If you feel that the product is not safe, don’t buy it.

If you have bought a hoverboard

If you have bought a hoverboard or self-balancing scooter, take a look at our information on what do if you are worried about whether it meets safety standards.

If you find an unsafe product

If you come across a product that seems unsafe or if it doesn’t have a CE Mark, don’t buy it. Instead, contact us with the details of the product and where you saw it. Contact us through our website or call us on 1890 432 432.

Return to News

Haven’t found what you’re looking for?