Enforcement action taken against Gadget Box for misleading sign in store

February 26, 2016

The Competition and Consumer Protection Commission (CCPC) has published details of enforcement action taken against Creative Retail Solutions Limited. The action was taken in relation to a sign at the company’s temporary store, “Gadget Box”, Grafton Street, Dublin 2. The sign stated that it did not offer refunds to consumers and that Gadget Box would only exchange goods with a receipt within 24 hours of the item being purchased. The sign read:

No refunds
Exchange only within 24 hours of purchase
Receipt required

We were of the view that the sign suggested to consumers that their rights were restricted, we issued a Compliance Notice to make sure that consumer’s statutory rights were fully respected and that the sign was removed.

Your consumer rights

As a consumer you have statutory rights. Under law you have the right to expect that goods you buy are of merchantable quality, fit for the purpose they were bought for and as described. If they are not you are entitled to a repair, replacement or refund, depending on what the fault is. Always keep your receipts as proof of purchase and the price you paid.  A bank or credit card statement is also valid as proof of purchase.

It is an offence for a business to make a statement that implies your consumer rights are restricted.  If you come across signs like this which you believe to be misleading to consumers, let us know.

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