Ready, set……….click. It’s Cyber Monday

November 24, 2015

CYBER Monday is one of the biggest online shopping days of the year. Many of you will hoping to find the perfect gift online. Before you get distracted by the great deals on offer make sure to know what your consumer rights are when buying online, follow our top CYBER tips:

Check what rights you have when you order goods online so you know what to do if the goods you buy turn out to be faulty or if you simply change your mind about something you bought. Remember, you have very strong rights when you shop online from a website within the EU.

You do not have the same protections if you buy from a website outside of the EU. Just because the website has an .ie or .co.uk domain it does not mean it’s an EU site. Make sure that you check the retailers geographic address on the website.

Be aware that when buying online you have 14 days starting from the date you receive your order to cancel it and return the item and get a refund. This is called a ‘cooling-off’ period. However, you may have to pay any return delivery costs. Make sure you check the returns policy before you buy.

Every time you buy from a site check for expected delivery dates, shipping and handling fees, warranties, return policies and any other key information which may affect you. For instance, if you buy from a site within the EU, it should be delivered within 30 days unless you agree otherwise with the seller. If you have ordered goods by a stated deadline and they don’t arrive you are entitled to cancel the order and ask for a refund. Remember, if you are ordering something online that you’d like delivered in time for Christmas let the company know in advance and agree on a deadline date.

Remember to stay cyber savvy this Christmas by checking out our information on shopping online and reading our Stronger Shopper’s guide. You will find lots of tips about buying or using gift vouchers, shopping in the sales and Christmas money saving tips to help you manage your Christmas spending.

Return to News

Haven’t found what you’re looking for?