Guide for the Domestic Waste Collection Sector

As a permit-holding provider of domestic waste services, you need to be aware that the service you provide is a commercial practice and, as such, is subject to a number of laws.

The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give rights to consumers and impose corresponding obligations on traders in respect of information, cancellation of distance and off-premises contracts and other matters. Most of the engagement between service providers and consumers in this market will be by way of distance or “off-premises” contracts (in other words, where you are not dealing with the consumer face-to-face). These Regulations apply to all contracts concluded on or after 14 June 2014. The Department of Jobs, Enterprise and Innovation has produced a guidance note to assist in understanding the Regulations.

The Consumer Protection Act 2007 gives effect, in Irish law, to the EU Unfair Commercial Practices Directive, which provides us with the basis for tackling a range of unfair and misleading commercial practices. The Act gives the CCPC wide-ranging enforcement tools including prohibition notices, compliance notices, the ability to accept and enforce undertakings from traders, on the spot fines for offences relating to price display, etc.

The Sale of Goods and Supply of Services Act, 1980 gives implied rights to consumers when dealing with commercial entities. Learn about your responsibilities as a supplier of services under the Act.

If you advertise your business, the advertising must be legal, honest, decent and truthful. Learn about the rules on advertising your business.


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